🔐 PRIVACY POLICY

Last updated: January2026

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website and health chatbot.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide

• Symptoms or health-related questions entered into the chatbot

• General information you choose to share voluntarily

⚠️ Please do not share highly sensitive personal data such as CNIC numbers, full addresses, or financial details inside the chatbot.

b) Automatically Collected Information

• Device type

• Browser type

• IP address (for security and analytics)

• Usage patterns (pages visited, time spent)

This data is used only to improve service quality and security.

3. How We Use Your Information

We use collected information to:

• Provide general health guidance

• Improve chatbot accuracy and safety

• Maintain website functionality

• Ensure ethical and safe user experience

• Comply with legal and regulatory requirements

We do not use your data to diagnose diseases.

4. Medical Data Disclaimer

Any health-related information entered:

• Is used only for general informational guidance

• Is not stored as a medical record

• Is not a substitute for professional medical consultation

5. Data Sharing & Disclosure

We do not sell, rent, or trade user data.

Information may only be shared:

• If required by law

• To protect user safety

• To prevent misuse or fraud

• With service providers strictly for operational purposes (under confidentiality)

6. Data Security

We take reasonable technical and organizational measures to protect user data, including:

• Secure servers

• Limited access

• Monitoring for misuse

However, no system is 100% secure. Users acknowledge this limitation.

7. Cookies & Analytics

We may use cookies or analytics tools to:

• Improve website performance

• Understand user behavior

• Enhance user experience

You may disable cookies through your browser settings if you wish.

8. Children’s Privacy

This platform is not intended for children under 13 years without parental supervision.

Health advice for children should always be taken from a qualified doctor.

9. User Rights

Users have the right to:

• Access general information about how data is used

• Request deletion of their data (where applicable)

• Stop using the service at any time

10. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

11. Contact Information

For privacy-related questions, please contact us at:
📧 bismillahfamilyhospital@gmail.com

📜 TERMS OF USE

Apna Doctor website is owned by BFH, which is a data controller of your personal data.

Last updated: January2026

1. Acceptance of Terms

By accessing or using this website and chatbot, you agree to be bound by these Terms of Use.

If you do not agree, please do not use this service.

2. Purpose of the Service

This platform provides:

• General health information

• Symptom awareness

• Safety guidance

• Optional doctor consultation access

⚠️ It does not provide medical diagnosis or treatment.

3. No Doctor–Patient Relationship

Use of this website or chatbot does not create a doctor–patient relationship.

Any medical decisions must be made with a qualified healthcare professional.

4. Emergency Limitation

This service is not for medical emergencies.

If you experience:

• Chest pain

• Severe breathlessness

• Stroke symptoms

• Severe bleeding

• Loss of consciousness

👉 Seek immediate medical attention from a hospital or emergency service.

5. Use at Your Own Responsibility

• Information is provided “as is”

• Outcomes may vary between individuals

• Users are responsible for how they use the information provided

6. Medication & Treatment Disclaimer

• No prescription drugs are provided through this platform

• Any medicine information is general and informational

• Always consult a doctor before starting or stopping treatment

7. Paid Services

• Some services (such as online consultation) may be paid

• Payments are optional and clearly disclosed

• No payment is required to receive critical safety information

8. Prohibited Use

Users must not:

• Misuse the chatbot for illegal purposes

• Submit false or misleading medical information

• Attempt to diagnose others using the platform

• Copy or reproduce content without permission

9. Intellectual Property

All content, design, and chatbot logic belong to this website and may not be copied or reused without written permission.

10. Limitation of Liability

We are not liable for:

• Medical outcomes

• Decisions made based on chatbot information

• Delays in seeking professional care

Use of this platform is at the user’s own risk.

11. Termination of Access

We reserve the right to suspend or restrict access if:

• Terms are violated

• The platform is misused

• User behavior threatens safety or integrity

12. Governing Law

These Terms shall be governed by the laws applicable in Pakistan.

13. Contact Information

For questions related to these Terms, contact:
📧 bismillahfamilyhospital@gmail.com

✅ FINAL ADVICE (IMPORTANT)

You now have:
✔ Medical ethics protection
✔ Legal risk reduction
✔ Platform compliance readiness
✔ User trust framework

Medical Disclaimer & Ethics Policy

🩺 HEALTH INFORMATION, SAFETY & ETHICS POLICY

Last updated: January 2026

1. Purpose of This Platform

This website and chatbot are designed to provide general health information and initial guidance only.
Our goal is to help users understand symptoms, recognize warning signs, and decide when to seek medical care.

This platform does not replace a qualified medical professional, physical examination, diagnosis, or treatment.

2. Nature of Medical Information Provided

• All information provided by this chatbot is educational and informational in nature.

• The chatbot does not diagnose diseases.

• The chatbot does not prescribe medicines.

• The chatbot only suggests basic, commonly used medical salts for temporary relief, where appropriate.

• The chatbot uses conservative, safety-first medical logic.

3. No Medical Diagnosis or Emergency Care

⚠️ IMPORTANT

• This chatbot is not suitable for emergencies.

• Symptoms such as chest pain, severe shortness of breath, loss of consciousness, stroke signs, severe bleeding, or sudden weakness require immediate hospital care.

• In such situations, users are advised to seek emergency medical services immediately.

The chatbot may stop interaction and refer users to emergency care when dangerous symptoms are identified.

4. Doctor Consultation Responsibility

• Any decision to consult a doctor, follow advice, or take treatment remains entirely the responsibility of the user.

• When doctor consultation is suggested, it is only for guidance, not a guarantee of outcome.

• Online consultation does not replace the value of physical examination, when required.

5. Medication & Treatment Safety

• No brand-name medicines are promoted.

• No prescription-only drugs are advised without a doctor.

• Dosages mentioned (if any) are general adult references and may not be suitable for:

  • Children

  • Pregnant or breastfeeding women

  • Elderly patients

  • Patients with chronic illnesses

Users must always consult a qualified doctor before starting or changing any treatment.

6. Limitations of Artificial Intelligence

• The chatbot is powered by rule-based logic and AI assistance.

• AI systems can make errors or misunderstand context.

• Information accuracy depends on user-provided input, which may be incomplete or inaccurate.

Therefore:

• The chatbot should be used as a support tool, not a decision-maker.

7. Ethical Principles We Follow

This platform is built on the following principles:

• Patient safety first

• Do no harm

• No fear-based advice

• No false promises or guarantees

• Respect for medical ethics

• Respect for user dignity and privacy

We intentionally choose conservative medical advice over aggressive or misleading guidance.

8. Monetization Ethics

• We do not charge for emergency advice.

• We do not monetize fear or panic.

• Any paid service (such as doctor consultation) is optional and transparent.

• Users are never forced to pay to receive critical safety information.

9. User Responsibility

By using this website or chatbot, you acknowledge that:

• You understand the limitations of online health information.

• You agree that final medical decisions must be made by a qualified healthcare professional.

• You take responsibility for how you use the information provided.

10. Privacy & Confidentiality

• We respect user privacy.

• Health-related inputs are used only to provide guidance.

• We do not sell personal health data.

• Users are advised not to share highly sensitive personal information unnecessarily.

(You may link this section to a separate Privacy Policy page.)

11. Right to Modify Content

We reserve the right to:

• Update medical information

• Improve chatbot logic

• Modify safety rules

• Update policies as medical standards evolve

Changes will be reflected on this page.

12. Final Disclaimer

This platform provides general health information only.
It is not a substitute for professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare provider for medical concerns.