🔐 PRIVACY POLICY

Last updated: January2026

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website and health chatbot.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide

Symptoms or health-related questions entered into the chatbot
General information you choose to share voluntarily

⚠️ Please do not share highly sensitive personal data such as CNIC numbers, full addresses, or financial details inside the chatbot.

b) Automatically Collected Information

Device type
Browser type
IP address (for security and analytics)
Usage patterns (pages visited, time spent)

This data is used only to improve service quality and security.

3. How We Use Your Information

We use collected information to:

Provide general health guidance
Improve chatbot accuracy and safety
Maintain website functionality
Ensure ethical and safe user experience
Comply with legal and regulatory requirements

We do not use your data to diagnose diseases.

4. Medical Data Disclaimer

Any health-related information entered:

Is used only for general informational guidance
Is not stored as a medical record
Is not a substitute for professional medical consultation

5. Data Sharing & Disclosure

We do not sell, rent, or trade user data.

Information may only be shared:

If required by law
To protect user safety
To prevent misuse or fraud
With service providers strictly for operational purposes (under confidentiality)

6. Data Security

We take reasonable technical and organizational measures to protect user data, including:

Secure servers
Limited access
Monitoring for misuse

However, no system is 100% secure. Users acknowledge this limitation.

7. Cookies & Analytics

We may use cookies or analytics tools to:

Improve website performance
Understand user behavior
Enhance user experience

You may disable cookies through your browser settings if you wish.

8. Children’s Privacy

This platform is not intended for children under 13 years without parental supervision.

Health advice for children should always be taken from a qualified doctor.

9. User Rights

Users have the right to:

Access general information about how data is used
Request deletion of their data (where applicable)
Stop using the service at any time

10. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

11. Contact Information

For privacy-related questions, please contact us at:
📧 bismillahfamilyhospital@gmail.com

📜 TERMS OF USE

Apna Doctor website is owned by BFH, which is a data controller of your personal data.

Last updated: January2026

1. Acceptance of Terms

By accessing or using this website and chatbot, you agree to be bound by these Terms of Use.

If you do not agree, please do not use this service.

2. Purpose of the Service

This platform provides:

General health information
Symptom awareness
Safety guidance
Optional doctor consultation access

⚠️ It does not provide medical diagnosis or treatment.

3. No Doctor–Patient Relationship

Use of this website or chatbot does not create a doctor–patient relationship.

Any medical decisions must be made with a qualified healthcare professional.

4. Emergency Limitation

This service is not for medical emergencies.

If you experience:

Chest pain
Severe breathlessness
Stroke symptoms
Severe bleeding
Loss of consciousness

👉 Seek immediate medical attention from a hospital or emergency service.

5. Use at Your Own Responsibility

Information is provided “as is”
Outcomes may vary between individuals
Users are responsible for how they use the information provided

6. Medication & Treatment Disclaimer

No prescription drugs are provided through this platform
Any medicine information is general and informational
Always consult a doctor before starting or stopping treatment

7. Paid Services

Some services (such as online consultation) may be paid
Payments are optional and clearly disclosed
No payment is required to receive critical safety information

8. Prohibited Use

Users must not:

Misuse the chatbot for illegal purposes
Submit false or misleading medical information
Attempt to diagnose others using the platform
Copy or reproduce content without permission

9. Intellectual Property

All content, design, and chatbot logic belong to this website and may not be copied or reused without written permission.

10. Limitation of Liability

We are not liable for:

Medical outcomes
Decisions made based on chatbot information
Delays in seeking professional care

Use of this platform is at the user’s own risk.

11. Termination of Access

We reserve the right to suspend or restrict access if:

Terms are violated
The platform is misused
User behavior threatens safety or integrity

12. Governing Law

These Terms shall be governed by the laws applicable in Pakistan.

13. Contact Information

For questions related to these Terms, contact:
📧 bismillahfamilyhospital@gmail.com